FAQs

❓ How can I check and track my order?

Please check the latest progress of your order by clicking the account and log in;
If you need to check the logistics, please enter the logistics number through the logistics service provider to check the status of the parcel.
If you need our team to help you, please feel free to click chat and get in touch with us.

❓ What are the delivery areas and ranges? Can I choose the delivery method?

Our production base is located in Zhejiang, China, and we support worldwide delivery.

Usually, we choose the most cost-effective door-to-door shipping method, if you need to expedite delivery or specify the mode of transport, no matter by sea, air, land will be well-negotiated.

Please click on chat or contact us by email before confirm the order and we will arrange the appropriate shipping method for you.

❓ Where do you manufacture your products?

Our production base is located in Zhejiang Province, China, and our products are hot-selling in mainland China and are gradually developing overseas markets. Luxun brand from the selection of materials to the finished product, each link has been strictly controlled by the workers to ensure that the products are environmentally friendly, durable, and artistic aesthetics.

❓ Can I customise my design? What is the cost? How long does customisation take?

Yes you can go for customise your product in the form of text which usually incurs an additional $2. Customised products are completed within approximately 7 working days after we have received and confirmed the order. We will notify you via email to arrange for shipment, please note that customised products are non-returnable and non-exchangeable. If you need to customise more complex content, please contact us to confirm.

❓ Do you have distributors? Who do I contact for my B2B co-operation requests?

We currently do not have distributors but we are looking for partners worldwide; if you are interested in B2B cooperation, please click Contact Us to share your cooperation proposal with us, we will reply to you within 1 working day.